CCAS IT Services Check Point Mobile Access VPN 8ĩ APPENDIX C CHECK POINT MOBILE ACCESS JAVA ISSUE A new version of Java was released (Version 7 Updated 51) which introduces a new security feature. You will be prompted to reinstall the Check Point components for Mobile Access again. Make sure Delete personal settings remains UNCHECKED. It IS NOT necessary to delete personal settings. CCAS IT Services Check Point Mobile Access VPN 7Ĩ 3. Reset Internet Explorer by performing the following steps: o Open Internet Explorer Internet Options o Select Advanced tab o Click Reset. Remove all instances of Check Point programs from the Control Panel Programs & Features.
Contact the Help Desk to obtain instructions on how to do this.
To use Firefox as an alternative, you must install the personal certificate in Firefox. (ie: Chrome or Firefox) The preferred alternative is to use Chrome because it utilizes Internet Explorers security certificate stores. WORKAROUND Connect to Mobile Access using another web browser. The Issue Resolution is the preferred method. Use the workaround solution if in a time sensitive situation. Perform the following steps to resolve this issue. To date, issues using Mobile Access only occur on 64-bit operating systems (Windows 7 and MacOS). Users may see the following error message: SSL Network Extender Server is down and could not be started. When corruption occurs, users may experience connection issues when attempting to connect to the VPN. The service is a critical component of the Mobile Access application. CCAS IT Services Check Point Mobile Access VPN 6ħ APPENDIX B SUMMARY In some instances corruption of the Check Point SSL Network Extender Service may occur when using Internet Explorer. In the section When signing-in launch SSL Network Extender, select Automatically, click OK. When connected to the Mobile Access VPN service, click Settings located in the Native Applications area. CCAS IT Services Check Point Mobile Access VPN 5Ħ APPENDIX A SUMMARY Follow the instructions below to configure Check Point Mobile Access to automatically connect after authenticating. When finished using the VPN, click Disconnect. Once connected to the VPN, the status window will show the virtual IP and the remaining time available. When complete, a message will appear to confirm that you have reached the SSL Network Extender gateway. The Check Point SSL Network Extender Service will install. The Check Point Deployment Agent will install. CCAS IT Services Check Point Mobile Access VPN 4ĥ 5. See Appendix A to modify the Mobile Access settings to allow automatic connect. When accessing Mobile Access for the first time, it is necessary to click connect manually. Select your certificate from the list, click OK. If all the Pre-Requirements were completed, this prompt will not appear. Select Certificate Sign In, click Sign In. Type in the URL in the address box provided: Add the URL to the Favorites for easy access. CCAS IT Services Check Point Mobile Access VPN 3Ĥ INSTALLATION 1. You may have to restart your computer after removing the VPN software. In the list of programs, find the VPN software, select it and click Uninstall or Remove. Click Programs and Features (Windows XP: Add/Remove Programs).
Uninstall the software via the Control Panel. This includes Check Point EndPoint Connect Client or Check Point Connectra SSL Extender. Remove any previously installed VPN software. CCAS IT Services Check Point Mobile Access VPN 2ģ e. The list of installed Personal Certificates will appear. In the Internet or network address box, type: d. Find the section, Certificate-Based credentials, click Add a certificated-based credentials. Open the Control Panel Credential Manager b. This step must be done after completing Step #2.
See manual Import Personal Certificate from a File. Type the URL in the box provided, click Add. Open Internet Explorer, click Tools Internet Options b. Add the URL for the Check Point Mobile Access service to the list of Trusted Sites.